Supporting Families (Children’s Services)

Data Controller – Somerset County Council – ICO Registration Z5957592

Data Protection Officer

This privacy notice, which builds on existing privacy notices, will help you know what we do with your information and how we use it to understand and provide you with the support you and your family needs.

It covers the processing of personal information under the

  • Supporting Families Programme
  • Digital Economy Act

Using the Somerset County Council bespoke systems:

  • Transform Data Warehouse
  • Transform Data View Platform

The Supporting Families Programme

Many families face a number of challenges ranging from repeat school absences to domestic abuse, and those families require early support from a number of agencies. The council and its partners share information in a secure and robust way to deliver a whole family approach and where possible helping resolve these problems at the earliest stage, preventing them from escalating.

Somerset County Council and its partners work together to support families who face the following challenges

face the following challenges:

ChallengeHow we help
Parents or children who are or have been involved in crime or antisocial behaviourEnabling families to stay safe in the community, reducing crime and Anti-Social behaviour
Children who have not been attending school regularly and do not positively engage with their education.

Support for families where there are children who have Special Educational Needs or Disability

Enabling children to attend school regularly, and receive a  good education to develop skills for life. Support Young people with their aspirations and provide support for families if their child or children have Special Educational Needs or  Disability
Children who need additional support, from the earliest years  to ensure good early years developmentImproving children’s life chances by supporting them at the earliest stage, including maternity support. Ensuring that children live in safe homes. Ensure that children take up their offer of supported funded places at nursery.
Families who are experiencing financial difficulty, are not in work or have unmanageable debt or rent arrears ,

Families where there is a Young Person who is not in education, employment or training

Supporting parents to take steps towards employment and become work ready.  Support  children who are Not in Employment, Education or Training (NEET) to secure apprentices, traineeships, work or further learning.

Support families with the management of their debt.


Families affected by domestic abuseEnabling families to stay safe in relationships and children to live in homes free from Domestic Abuse
Parents and children with a range of health needs, both physical and mental health.Enabling families to live well, improve their physical and mental health, manage long term health conditions and wellbeing
Parents and Young People who have a drug or alcohol problemSupport to reduce dependency on drugs or alcohol
Problems with family relationships, parents, or who are in conflict,

Children who have caring responsibilities for a family member.

Support to improve family relationships and reduce conflict in the home

Signposting to Young carers support groups

Children who are at risk of or experiencing exploitation or experiencing harm from outside the family

Children who go missing from home

Children who are experiencing neglect or abuse in the home

Support to reduce the risk of exploitation

Support by a lead professional to reduce the risk to the child


Families who are homeless or living in temporary accommodation

Families where their tenancy is at risk

A Young Person (aged 16 or 17) who is at risk of becoming homeless or is living in P2i supported accommodation


Support to sustain their tenancy or source suitable accommodation

The Supporting Families programme (previously called the Troubled Families programme) was launched in 2012 and enables Local Authorities and its partners to provide effective service delivery and support for families.

The database was originally built to support the identifying of families who were eligible for the Supporting Families programme, Governed by the Department for Levelling Up Housing and Communities

The Troubled Families programme ended in March 2021, with a year extension up to March 2022. The programme has been renamed ‘Supporting Families’ programme. A further extension to the programme was launched in April 2022 for a further three years.

For more information on this programme please see Supporting Families – GOV.UK (

The Digital Economy Act (DEA)

The Digital Economy Act is a piece of legislation that is designed to support effective information sharing for the purpose of improving outcomes of children, young people and their families.

The objectives are

  • assisting in the identification of individuals or households with multiple disadvantages
  • the improvement or targeting of a public service or facilitation of the provision of a benefit provided to individuals or households; and
  • the improvement of the physical, mental, emotional, social or economic well-being of individuals or households

We are relying on the Multiple Disadvantages objective of the DEA to onward share information to trusted partners to enable early support to be identified In order to meet the Council’s objectives of ensuring that the welfare of families is prioritised and vulnerable individuals are protected.

More information about the DEA is available at

The Transform Data Warehouse

Transform is the name of the system developed and maintained by Somerset County Council for the purpose of providing a full picture of the support needed by individuals and families.  It contains personal information on the child, and their family members if the child or their sibling meets one of the criteria listed in the table above.

Transform matches individuals into households and is able to show an overview of the ‘household’ needs.  to identify opportunities to support families, enable professionals to join up support and reduce the number of assessments for the family.

The data used in Transform is taken from Somerset County Council’s internal databases that are already used by Children’s Services.  It also includes data from external partner systems, who are part of the Supporting Families Programme.  It uses existing information that has been collected about you when you asked for help, or when we were asked to support you and your family.

Transform Data View Platform

A front-end viewer provides Children’s services and its partners; high level information to allow them to understand need and risk at the earliest opportunity, to be aware of existing support and interventions; and to develop a tailored whole family approach.

It is important to note that if you or your family do not face one or more of the challenges listed above, your data will not be viewed by other professionals using Transform Data View.

If you or your families do not face any of the challenges listed above, your data will not be displayed on Transform. This is also true where support for those vulnerabilities occurred more than two years ago.

Somerset County Council recognises that this high level information sharing supports individuals and families to receive better services. It helps professionals to understand the support being provided to the family, and allows them to join up support to improve services offered.

Through the secure Transform Data View Platform, approved professionals are able to access on a need-to-know basis information about a young person or family that they are supporting. Access is fully audited, and professionals sign up to a user acceptance agreement prior to access to the data. In addition checks have been made on the professionals who provide assurance that they have a current DBS certificate and are part of one of the professional organisations that have complied with Somerset County Councils robust guidelines for access.

The Categories of information held in transform and their source are detailed below:

Type of dataSourceVisible on Transform
Police call outs / Criminal activity / Domestic AbusePoliceCrime flag
Adults missingPoliceCrime flag
Antisocial BehaviourPoliceCrime flag
Young Carers / Child Looked after / Social Care / Early help involvement / Missing ChildrenSomerset County Council: Children Social Care and Children’s ServicesIndividual flag
Attendance at School / not on school roll / Electively Home Educated / Pupil referral unitSomerset County Council: Education and SENDSchool attendance in a percentage

Name of expected school

Youth OffendingSomerset County Council: Youth Offending TeamCrime flag
Domestic AbuseYou TrustDomestic Abuse flag
Substance / Alcohol misuseTurning PointSubstance misuse flag
Housing providerSomerset Registered Social LandlordsName of Housing Provider
Universal Credit and Legacy benefitsDWPWorklessness flag
Targeted and Specialist support from Health Visiting Service


Somerset County Council: Public HealthName of Health Visitor and start / end date of support
Not in employment / Education / TrainingCareers South WestNEET flag
Adults with Learning Disabilities or Mental Health supportAdult Social CareName of Social Worker, start date / end date of support
Support from other agencies external to Somerset County CouncilParent Family Support Advisors
Promise Works
Young Somerset
Yeovil Opportunity Group

‘Trusted Partners’ who can access Transform Data View

Internal Transform View

All Somerset County Council employees with a business need to have access to the system

External Transform View

AgencyJob role
Schools and Further EducationHeadteachers, Deputy’s, PFSAs SENCOs and Designated Safeguarding Leads and Deputies
Somerset Foundation TrustMidwives, Safeguarding Service, GPs
District CouncilsHousing Officers and District Designated Safeguarding Leads
One TeamsCo-ordinators
Avon and Somerset PoliceVRU Officers
Young SomersetLead Practitioners
Promise WorksLead Practitioners
Shaw TrustLead Practitioners
Home StartHead of Service
Yeovil 4 FamilyFamily Link Workers
Turning PointLead Practitioners
Yeovil Opportunity GroupManager

For service specific Privacy notices and more information on existing data collection which is done through a range of services please see

If you would like to understand the information that we hold on you, and where it came from please see Your rights on the information we hold about you (

Last reviewed:September 23, 2022 byJames

Next review due:March 23, 2023

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