To ensure Somerset’s SEND Local Offer is accessible to all, we need to focus on helping people to get there, removing barriers to viewing the Local Offer website.
Somerset County Council has a dedicated telephone number 0300 123 2224 for people to call for assistance with questions about their child’s education or care. The Contact Centre staff have been trained to signpost and mentor callers with the use of the Local Offer website.
The staff have been trained to identify vulnerable adults who may qualify for a volunteer to help them use Somerset’s SEND Local Offer website. They can also transfer people through directly to Citizen’s Advice and are looking to do this with other strategic partners.