Following on from a successful trial of the SEND Advice Line in the summer, we are pleased to announce that it has re-launched today (14/11/2022) as the Inclusion Advice Line.  

The Inclusion Advice Line will once again be aimed initially at Special Education Needs Co-ordinators (SENCOs) and Special Education (SEND) leads within schools and settings. 

What is it? 

  • We are relaunching the Advice Line as we think it will be a valuable resource for SENCOs and those with a lead for SEND within their settings.  
  • The Advice Line provides the opportunity to talk through a child or young person’s situation to explore outcomes and options for providing support at the earliest opportunity, using a strength-based approach.  
  • It is open to professionals wishing to discuss all children and young people with confirmed or suspected SEN needs or whose behaviour at school has become challenging.  
  • The child or young person discussed does not need to have an Education Health and Care Plan (EHCP) or be going through the assessment process. In fact, we encourage earlier conversations.  
  • It helps professionals navigate the appropriate support available to them via Somerset’s SEND Local Offer and where appropriate from Inclusion Services. It will help settings fully embed the Graduated Response tool into practice.  
  • The Advice Line is supported by specialist teams who can be booked for particularly complex queries call-backs, arranged by the Advice Line advisors e.g., queries relating to managing a particular need domain or specific strategies for a particularly complex case.  
  • The team will also be building a wider network to reach out to in support of incoming queries which will build up over time.  

What types of queries can the Advice Line support with? 

  • Supporting SENCOs to explore a child’s emerging or suspected SEN needs 
  • Having strength-based conversations about strategies to manage a child or young person’s behaviour 
  • Having strength-based conversations about strategies to use with a child or young person who has a specific additional need 
  • Supporting SENCOs to understand whether an EHC needs assessment is the best next step and if appropriate, how best to complete a quality assessment request 
  • Supporting SENCOs to understand when an EHC plan should be amended and in what circumstances an early annual review is appropriate 

How do I access it? 

  • SENCOs and SEND Leads can contact the Inclusion Advice Line by calling the Somerset Direct number on 0300 123 2224. 
  • There will be a number of highly trained, full-time members of staff available Monday to Friday 9am – 5pm. 
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General information

November 11, 2022

SEND news, SEND support

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