SPOT Services Feedback 2021 – Hearing Support Team
| You said | We did or intend to do | The difference it made |
|---|---|---|
| Parents asked for notes of visits to be emailed directly. | Survey created to be sent to parents or carers to gather their views of their role in the support from the sensory teams. Similar survey created to gather the professionals’ views. | Design the support offered by the team to meet the need of CYP and their families. |
| Brilliant, informative training. Clear instructions and information. Friendly, approachable presenter, Learnt something new. Training or demonstration was easily understood with follow up video and power point. Useful information from training. Training provided insight into difficulties student manages daily. | For staff to continue updating their knowledge and experience Enhanced training offer to upskill educational setting staff | For SPOT staff to be in a position to share their knowledge and experience with parents and school staff with the outcome that the child is receiving the best care and education. Educational settings will have confidence to make reasonable adjustment and meet CYP needs in the setting. |
| For SPOT staff to be in a position to share their knowledge and experience with parents and school staff with the outcome that the child is receiving the best care and education. Educational settings will have confidence to make reasonable adjustment and meet CYP needs in the setting. | For SPOT staff to be in a position to share their knowledge and experience with parents and school staff with the outcome that the child is receiving the best care and education. Educational settings will have confidence to make reasonable adjustment and meet CYP needs in the setting. | Issues are dealt with promptly to reduce the impact on the child. CYP, parents or carers and educational settings receive the support they need at the time they need it. |
| Fantastic support for child, her family and staff within school | Ensure staff are highly qualified and regularly attending training courses to keep specialist knowledge up to date. | CYP, parents or carers and educational settings are supported by highly trained, confident and specialist team members. |